Countless CEOs claim Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability, whatever a company's size. ft has become the mantra of Fortune 500 boardrooms around the world because it works.

Six Sigma is of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.

Preface: The Six Sigma Phenomenon

1. Why Six Sigma?

2. The Yellow Brick Road

3. Being Better Is Cheaper

 One Company's Experience: Genera] Electric 2oo0

4. Benchmarking: Discovering Who Is Really Best

5. Changing What Companies Measure: A Six Sigma Credo

6. Unmasking the Hidden Factory

 One Company's Experience: Polaroid Flashes Back

7. The Breakthrough Strategy

8. Measuring Performance on the Sigma Scale

 One Company's Experience: How General Electric Used

Six Sigma to Design a Multimillion-Dollar Product

9. Implementation and Deployment

10. The Six Sigma Players: Champions, Master Black Belts,

Black Belts, and Green Belts

11. Six Sigma'Black Belts

 One Company's Experience: A1|iedSignal's Journey

to Six Sigma

12. Six Sigma and the Service Industry

13. Project Selection Guidelines

14. The Psychology of Six Sigma

15. Preparing an Organization for Six Sigma

Notes

Index