WARREN G. BENNIS is university professor and founding chairman of the Leadership Institute at the University of Southern California.He is also chairman of the Center for Public Leadership at Harvard's Kennedy School and Distinguished Research Fellow at the Harvard Business School. He has written more than twenty-five books on leadership, change, and creative collaboration including Leaders,which was recently designated by the Financial Times as one of the top 5o business books of all time. His most recent book is Geeks & Geezers.ROBERT TOWNSEND was a former director of American Express, and was the author of the New York Times best seller Up the Orgonizotion.